Operations Support Partner

About the role
As an Operations Support Partner, you will work across a group of stores to coach teams, driving operational excellence and sustainable results. You’ll spend time in stores where you can make the biggest impact, supporting managers to improve performance and deliver against business priorities. The role is about diagnosing issues, coaching for success, and ensuring accountability stays with store teams while engaging specialist support when needed. You’ll continuously review key performance indicators, identify opportunities and agree local priorities with Area Managers and Store Directors.

You will be responsible for

Acting as an expert in store operations, providing targeted coaching and root cause analysis to improve shrink, waste, food surplus, availability, expenses, and cash/bank/lottery processes.

Spending time in underperforming stores, coaching at the shelf edge to build capability and deliver measurable improvements.

Reviewing audit trends, escalations, and price reporting to drive compliance, including Post Office and Esso in convenience.

Share knowledge on stock routines, coaching teams to deliver accurate processes and strong stock control results.

Support stores in maintaining accurate space for timely range changes, promotions, and trade-driving activities.

Ensure stores have correct licences and licence holders, planning exams as required.

Use data to identify trends and root causes, supporting managers to create and own action plans for sustainable improvement.

Lead seasonal planning for shrink and security, and collaborate with security teams to minimise risks.

Deliver operational training workshops for new and existing leaders, and provide targeted support to managers identified for development.

Complete post-implementation reviews for central projects, providing feedback and local action plans where needed.

Identify and share operational opportunities with Area Managers, Store Directors, and People Partners to support capability and performance plans.

You will need

Strong knowledge of retail operations, compliance, and safe & legal standards.

Ability to coach and influence store teams, driving operational excellence and sustainable change.

Analytical skills to prioritise, identify root causes, and make data-driven decisions.

Expertise in stock control, shrinkage, waste reduction, and risk mitigation.

Business and customer awareness, with integrity and responsiveness to deliver results.

What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more

Annual bonus scheme of up to 20% of base salary

Holiday starting at 25 days plus a personal day (plus Bank holidays)

Private medical insurance

26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave

Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

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