Customer Service Office
14 ore fa
⚠ PLEASE READ BEFORE APPLYING ⚠
🔸 This is a 6 months Internship,
🔸 Fluent level of English and Italian is required,
🔸 You are living in Milan,
**YOUR MISSION** 🚀
As a Customer Service Office Intern you will be providing support to the rest of your teammates on delivering first class customer experience.
You will be part of a proactive and effective team as key contact for customers in their journey with CHEP, with the extraordinary opportunity of improving your skills in asset productivity and customer support.
** YOUR GOALS ** 🎯
- Take preventive and proactive action to ensure that customer satisfaction is maximized.
- Management of Mailboxes and inbound/outbound calls management with particular focus to SMEs.
- Support the team in Customer Experience initiatives.
- Account Analysis and Control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity. Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.
- Manage administrative tasks using SAP and local tool.
** WHAT WE ARE LOOKING FOR**🔎
- University degree: Economic, Statistic,
- Your Mindset: Customer focus, Drive for results, Analytical skills, Problem solving,
- Your Tech skills: Outlook and Microsoft office package, desirable
** WHAT WE OFFER ** 💙
- Highly educational internship;
- Attractive internship compensation;
- Monthly meal voucher.
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