K-Way - Customer Service Manager - Italy Wholesale

3 settimane fa

Torino, Italia BasicNet SpA Tempo pieno

Gratuito con email o Google

Salva questo lavoro e mantieni la tua ricerca organizzata

Crea un account gratuito per salvare lavori, creare avvisi e tornare a questa inserzione dalla tua dashboard.

Salva lavoro Salva e crea avviso

Gratuito con email o Google

Continuando accetti i nostri Termini & Informativa sulla privacy.

K-Way
- Customer Service Manager
- Italy Wholesale We are looking for a Customer Service Manager – Italy Wholesale to lead our Customer Service team and ensure an efficient, proactive and solution-oriented service for our Wholesale business. Reporting to the Italy Wholesale Commercial Director, the role combines team leadership with hands-on operational responsibility across order management, shipments, deliveries, customer requests and issue resolution.
• Proven experience in B2B Customer Service, ideally within fashion, apparel, retail or consumer goods.
• Previous experience leading or coordinating a team.
• Solid knowledge of Wholesale processes, order management and delivery flows.
• Strong cross-functional collaboration and stakeholder management skills.
• Excellent organizational, analytical and problem-solving abilities.
• Proactive, autonomous and results-oriented approach.
• Good knowledge of Excel and ERP/business management systems.
• AS400 experience is a plus.
• Italian and English proficiency. If you are an experienced Customer Service professional looking for a role combining team leadership, operational ownership and continuous improvement, we would love to hear from you.
• Lead, organize and develop the Customer Service team, ensuring clear priorities and accountability.
• Oversee Wholesale order management, from order entry and confirmation through fulfilment.
• Monitor shipments and deliveries, proactively addressing delays and operational issues.
• Coordinate with Sales, Operations, Logistics and Credit Collection to resolve customer and administrative issues.
• Manage complex customer and agent requests, including returns, claims and order-related issues.
• Monitor operational data and identify opportunities to improve processes and efficiency.
• Provide clear reporting and visibility on key issues and actions to the Commercial Director. K-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success. Offer conditions
• Permanent Employment Contract
•

Working hours
Full-time
• Level II° under the National Collective Bargaining Agreement for Employees of Companies in the Tertiary, Distribution and Services Sectors – Confcommercio (CCNL)
• Salary Package: from approximately € 37.000 up to a maximum of € 40.000, depending on the overall assessment of the candidate's profile and the position

K-Way - Customer Service Manager - Italy Wholesale

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a Torino

Citta principali

Americhe

Europa

Asia / Oceania

Africa

K-Way - Customer Service Manager - Italy Wholesale

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a Torino

Citta principali