Customer Success Specialist with Italian

' Poland Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 15' 2025 Business Unit: Downstream and Renewables Experience Level: Early Careers The annual base salary range for this position: z?99'600.00 - z?150'000.00 Individual pay will be based on various factors such as relevant work experience' education' certifications' skill level' seniority' and internal equity. Job Description: About the Role Temporary position till end of May 2027 Are you passionate about delivering exceptional customer experiences and driving measurable impact? Join us as a Customer Success Specialist (CSS) and take ownership of the end-to-end customer journey-from contract setup to order and payment. This role is a critical part of our Customer Fulfilment Cycle' bridging Deal Management and Order-to-Cash processes. You'll act as the single point of contact for your customer portfolio' ensuring accountability and driving improvements that create best-in-class customer experiences. What Success Looks Like in This Role We hire based on skills and performance outcomes' not just job titles. Here's what we expect you to achieve: Customer Experience Excellence: Build strong relationships and deliver seamless support across all touchpoints. Operational Accuracy: Ensure data integrity' compliance' and timely resolution of issues. Process Optimization: Identify opportunities for simplification and digital enablement. Impactful Communication: Provide clear' proactive updates and insights to customers and internal stakeholders. Key Responsibilities Deal Management Manage bids' tenders' contracts' and pricing. Ensure accurate master data setup and compliance with company policies. Troubleshoot and maintain data integrity. Order-to-Cash Oversee order management and touchless support. Handle disputes' credit management' and general inquiries. Ensure invoices are accurate and paid on time. Build strong relationships and create customers for life. Sales Support &amp, Digital Strategy Manage existing customer portfolios virtually. Support key sales processes and provide data-driven recommendations. Drive digital initiatives within Customer Operations to enhance efficiency and customer experience. Skills &amp, Competencies We Value Customer-Centric Mindset: Ability to anticipate needs and deliver exceptional service. Analytical Thinking: Use data to solve problems and improve processes. Digital Fluency: Comfortable with CRM systems and digital tools. Communication &amp, Influence: Strong written and verbal skills to engage stakeholders. Accountability &amp, Ownership: Drive results and take responsibility for outcomes. Why Join Us? Be part of a global organization committed to Powering Best-In-Class Experience at a Competitive Cost through Smart Operations. Work in an inclusive environment that values diversity' safety' and integrity. Gain exposure to end-to-end customer operations and digital transformation initiatives. What we offer - Hybrid working model (min 2 days in the office +3) - A vibrant and collaborative workplace culture - Opportunities for learning' development' and career growth - Fixed term contract for 18 months Not 100% qualified? Apply anyway. We know that great talent comes in many forms. If you meet most of the criteria and are excited about the role' we'd love to hear from you. If you don't see yourself fully reflected in every job requirement listed on the posting above' we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable' inclusive and diverse company and we strongly encourage applicants of all genders' ages' ethnicities' cultures' abilities' sexual orientation' and life experiences to apply. Benefits Overview We offer an annual performance bonus paid in February' along with a comprehensive benefits package. This includes Shell-sponsored medical and life insurance' with options to extend coverage at competitive rates. Our employees benefit from a diverse and inclusive culture where care and wellbeing are a priority. Our employees enjoy vacation benefit' three additional Personal Leave Days' dedicated wellbeing spaces' subsidized canteen' 24/7 access to psychologist' a Cafeteria program and sports cards. We foster integration through team activities' employee clubs' and networks. Our hybrid work model is supported by a Workplace Accessibility program' and we offer access to online learning platforms and a broad range of development resources. Additional benefits include participation in a voluntary long-term savings plan (PPK)' discounts on pension products [IKE/IKZE) and a discounted share purchase program. DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time' including prior to the advertised closing date. Before applying' you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.