Retail Training Manager – Luxury Retailer

3 settimane fa

Milan, Italia MODE SEARCH Ltd. A tempo pieno

Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.

This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a prestigious retail environment.

The role reports into the Brand Talent & Training Director and works closely with the senior retail leadership team.

This position is permanent, full-time, and requires on site working 4 to 5 days a week.

The Role

- Develop and execute training strategy to enhance skills and performance for brand employees
- Design and deliver targeted development programmes in partnership with the Talent & Training Director and retail leadership
- Measure programme effectiveness and report on ROI quarterly
- Lead special learning initiatives, including a Retail Academy model
- Improve store management capability through structured training programmes
- Assess brand-led training and ensure a consistent, high-quality learning experience
- Manage training budgets, ensuring cost control and return on investment
- Source and manage external/internal subject experts for programme delivery
- Enhance retail-focused development training (conversion, VM, membership, cultural awareness)
- Update and redesign existing learning content where required
- Coach Store Managers and support ongoing skills development
- Champion organisational culture and values through learning initiatives
- Research emerging L&D technologies and methodologies
- Utilise customer experience and ambassador programme results to inform training actions
- Administer and enhance the brand recruitment platform, ensuring adoption and engagement across all partners
- Track headcount and vacancies; implement hiring strategies to support talent availability for
- Represent the brands at recruitment events; build strong partnerships with universities and talent communities
- Oversee seasonal and temporary staffing strategy to ensure optimal talent levels during key trading periods

Requirements

- Experience in premium or luxury retail and retail training
- Degree in Education or a related field
- Proven success developing and rolling out large-scale training initiatives
- Strong cross-functional collaboration capabilities
- Excellent stakeholder and communication skills
- Energetic, passionate and committed to developing others
- Strong analytical, problem-solving and project management skills
- Highly organised with a proactive approach
- Fluency in English and Italian; additional European languages are advantageous

Interested? Please send your CV to info@modesearch.co.uk or click the apply button.

Please note: Due to the volume of applications, only shortlisted candidates will be contacted.

  • Retail Training Manager – Luxury Retailer

    3 settimane fa

    Milan, Italia MODE SEARCH Ltd. A tempo pieno

    Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a...

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    Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a...

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    6 giorni fa

    Milan, Italia MODE SEARCH Ltd. A tempo pieno

    Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a...

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    Milan, Italia MODE SEARCH Ltd. A tempo pieno

    Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a...

  • Retail Training Manager – Luxury Retailer

    2 settimane fa

    Milan, Italia MODE SEARCH Ltd. A tempo pieno

    Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a...

  • Retail Training Manager – Luxury Retailer

    3 settimane fa

    Milan, Italia MODE SEARCH Ltd. A tempo pieno

    Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan. This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a...

  • Retail Training Manager – Luxury Retailer

    1 settimana fa

    Milan, Italia MODE SEARCH Ltd. A tempo pieno

    Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan. This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a...

  • Retail Training Manager – Luxury Retailer

    2 settimane fa

    Milan, Italia MODE SEARCH Ltd. A tempo pieno

    Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan. This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a...

  • Retail Training Manager – Luxury Retailer

    2 settimane fa

    Milan, Italia MODE SEARCH Ltd. A tempo pieno

    Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan. This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a...

  • Retail Training Manager

    1 giorno fa

    Milan, Italia MODE SEARCH Ltd. A tempo pieno

    Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan. This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a...