Sales Operations Analyst

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Location: These roles will be based remotely in the EMEA region.
Overview
Canonical is hiring exceptional Revenue Operations leaders and experienced analysts to grow and manage our global direct, alliance, channel partner and online sales. Our Revenue Operations teams analyze and drive interventions to maximize net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue. You will partner with Canonical's executive team across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements. This position requires leadership, initiative and an analytical approach, a keen eye for detail and the ability to drive continuous improvements in processes, systems, governance and data quality.
Responsibilities

Delivering precise, scalable revenue operations for business through direct, indirect or online channels
Leading and developing a team of revenue operations analysts in developing policies, driving processes and providing daily operational support and enablement to sales teams and partners
Driving Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions
Instrumenting, measuring and improving policies and processes across teams covering the entire revenue operations spectrum
Delivering metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals
Using data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews
Overseeing our sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration
Leading the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote
Driving data quality, through order processing, new hire training, process documentation, reporting and data cleansing
Leading and enhancing our commercial review process for evaluating and steering sales and alliance opportunities
Owning the commission plan and leading the process for setting goals, evaluating and paying against that plan

Qualifications

Experience operating in a leadership Revenue Operations role, driving effectiveness of direct, channel and alliance partnerships
Data-driven and analytical approach with a high attention to detail
Track record of providing insight through robust CRM and other Revenue Operations technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
An energetic, thoughtful, systematic approach, a problem solver with skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
Exceptional academic track record from both high school and university
Undergraduate degree in a related field, preferably in Science, Technology, Engineering, Mathematics or Economics, or a compelling narrative about your alternative path
Strong communication, interpersonal, negotiation and influencing skills
Professional written and spoken English with excellent presentation skills
Ability to travel internationally up to four times a year for company events up to two weeks long

Nice-to-have skills

Experience gained within a similar, technology subscription-based business
Deep understanding of working in a global, multicultural organization including driving a team based remotely in multiple time zones
Experience in mentoring and coaching team members on technical and soft skills, directly contributing to their professional development and performance improvement

What Canonical offers

Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events

About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.
Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Equal Opportunity Employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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