LAND EXPERIENCE SALES

WHAT YOU WILL DO As a Land Experience Sales, you will help guests make the most of every destination. Through your sales mindset, relationship-building skills and passion for travel, you will inspire unforgettable experiences while contributing to Costa's commercial success. Guest Experience & Relationship Building       Become the trusted point of reference for guests, helping them choose the experiences that suit them best.       Build meaningful relationships and create memorable moments throughout the guest journey.       Proactively resolve issues and ensure a smooth, enjoyable experience ashore. Sales & Business Impact       Promote shore excursions and packages, turning guest needs into sales opportunities.       Use a consultative approach to maximize conversion, upselling and revenue growth.       Contribute to achieving department targets and commercial objectives. Excursion Operations & Quality       Support excursion operations to ensure seamless organization and service delivery.       Monitor excursion quality and guest satisfaction, joining tours when needed.       Contribute to continuous improvements that enhance both guest experience and business performance. Reporting & Coordination       Support back-office activities, special requests and operational follow-up.       Track sales performance and contribute to reporting and decision-making processes.       Collaborate with onboard teams to deliver exceptional results. WHO YOU ARE Required:       Secondary school education in tourism, languages or related fields         Some experience in direct sales        Sales mindset with confidence in promoting products or services         Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency         Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences       Results-oriented and resilient, motivated to achieve ambitious goals       Authentic communicator and storyteller, able to inspire and engage with energy and empathy       Curious, positive and collaborative, comfortable working across departments with a proactive attitude Nice to have:       Previous experience on board or in international, multicultural environments       Experience in tour offices or with tour operators

WHAT WE OFFER
Your contract       Fixed-term, full-time, onboard       Meals and accommodation included throughout your contract       Variable bonus in addiction to salary Your life onboard:       International experience combining travel, personal development, and independence       Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers       Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)       Discounts on onboard restaurants and bars (with possible daily credit)       Accommodation & services: assigned cabin (single or double) with bathroom       Cabin cleaning + free laundry service (crew laundrette and uniforms)       Package delivery service       Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text       Discounts on shops, products, hairdresser, and SPA       Wellbeing & health: Free medical assistance onboard and ashore       Welfare and wellbeing programs (sports, events, monthly activities)       Leisure time: Access to gym, lounge, bar, pool, and solarium for crew       Crew excursions + discounts on guest tours       Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months) → Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/] Your growth       Structured onboarding + welcome kit       Mentorship program with a dedicated mentor       Clear career path within your department       Learning Officer for skills development and continuous improvement       Development model to identify and promote talented individuals → Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/ WHY COSTA Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.  Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.  We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.  Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity