Italian Speaking Customer Service for Health Tech Company

4 ore fa

Treviso, Treviso, Italia Mercier Consultancy A tempo pieno

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a Health Tech Company. This role is ideal for individuals who are passionate about healthcare technology and committed to providing outstanding support to users. As a representative' you will assist customers in Italian' addressing their inquiries and helping them navigate health tech solutions effectively. Key Responsibilities - Manage customer inquiries related to health tech products and services via phone' email' and chat in Italian. - Provide accurate information about product features' benefits' and troubleshooting techniques. - Assist customers with account management' subscription questions' and technical issues related to health applications. - Resolve customer complaints effectively' ensuring high levels of satisfaction and trust. - Document all customer interactions in the CRM system for accurate tracking and follow-up. - Collaborate with internal teams to enhance service delivery and address customer needs effectively. - Stay updated on health tech advancements and company services to provide relevant and informed support. Requirements - Fluency in Italian (both written and spoken) is essential, knowledge of English is a plus. - Previous experience in customer service' preferably in the healthcare or technology sectors. - Strong communication skills with the ability to explain complex concepts in an accessible manner. - Problem-solving capabilities and a customer-centric approach. - Excellent organizational skills and the ability to multitask in a dynamic work environment. - Familiarity with health tech applications and customer service software is desirable. - Willingness to work flexible hours' including evenings and weekends as necessary. - Relocation to Greece is required for this position. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...

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