Work & Travel in Portugal (Fully Remote Job with Accomodation from the Day 1)
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Location:
Porto (Remote in Portugal) Job Overview We are looking for a passionate and dedicated Customer Support Representative (Italian-speaking) to join our POS System Solutions team. In this role, you will be the primary point of contact for our customers, delivering outstanding support for a leading POS (Point-of-Sale) platform. If you're motivated by helping people and thrive in a tech-savvy, fast-paced environment, this is your opportunity.
Key Responsibilities
Deliver exceptional customer service to Italian-speaking users via phone, email, and chat. Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues. Maintain accurate documentation of customer interactions in the CRM system. Work collaboratively with technical teams to escal... Meet performance KPIs and SLA targets set by the client. Stay up to date on product knowledge and process updates. Work Schedule Shifts: Monday to Sunday between 08:00 and 19:00 (rotational shifts). Occasional late shift extension to 21:00 may be required (note: hasn't occurred since launch). Compensation and Benefits Base
Salary:
1000 gross per month (paid 14 times per year) Performance Bonus: 50 gross per month (paid 12 times per year, based on performance KPIs) Relocation Package For Candidates Relocating from Outside Portugal: Temporary Accommodation: Room in a shared apartment (12 months max) 280/month, all utilities included (deducted from payslip) Flight Reimbursement: Up to 400 (Economy class) after 6 months of contract Initial Accommodation: Hotel for up to 28 days, depending on project needs Requirements Fluent in Italian (C1+) both written and spoken Excellent communication and interpersonal skills Experience in customer service or technical support is a plus Ability to work independently and adapt in a dynamic environment Comfortable working remotely and using digital collaboration tools Remote Work This is a remote role open to candidates residing anywhere in mainland Portugal. We provide relocation assistance as described above for those moving from abroad or qualifying from within Portugal.
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