Senior AI and Digitalization Consultant

Orange Business is here

About us

Join us at Orange Business We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

The Senior AI and digitalization Consultant has the responsibility of the architecture, technical strategy and design of next generation Customer and Employee Experience solutions. The consultant is supporting the sales and pre‑sales teams to define relevant solutions aligned with customer business and technical requirements.

The individual is supporting the delivery team during the solution build phase: the individual acts as the technical single point of contact for the solution delivered and leads technically the assigned Orange design and build resources to ensure seamless delivery and customer satisfaction.

The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. The Senior Consultant is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.

Responsibilities:

- Engage in the early stages of sales process with key stakeholders and identify how AI and digital channels can improve Customer and/or Employee eXperience.

- Monitor and manage technical client relationships and status of ongoing engagements.

- Become client trusted advisor and contribute to customer Digital Transformation.

- Develop project deployment strategy for the consulting delivery related activities and produce the associated level of effort.

- Recognize and assess client key business drivers and challenges.

- Articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain.

- Engage and partner with customers to jointly develop the architecture matching requirements and constraints.

- Produce customized architecture standards.

- Produce complex design documents.

- Contribute to the sales effort to support the positioning of new complex solutions in ad‑hoc area of expertise and practice active consulting (up)selling.

- Maintain a high degree of technical knowledge of relevant Orange’s products, services and solutions sets.

- Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, …).

About you

Extensive technical knowledge and experience in unified communications related services

AI, Digital and CX&EX related skills:

- Advanced level knowledge and practical experience with CCaaS vendors such as Nice CXOne, Sprinklr or Genesys.

- Specialized knowledge and direct experience on training and integrating LLMs (OpenAI, Gemini, Amazon etc.)

- Design and integration of various generative AI solutions into digital channels (Bots, Agent assist etc.)

- Good level of experience on knowledge management tools such as Shelf, livePro.

- Senior level proficiency in designing digital and social channels (web, WhatsApp, Facebook Messenger).

- Very good understanding of Omni‑channel and orchestration of customer journey.

Cloud and Integration Know‑How

- Proficiency in cloud platforms (AWS, Azure, GCP)

- Experience with microservices, REST APIs, and event‑driven architectures

Other skills and experience

- Certifications in Nice CXOne, Sprinklr, AWS, Azure, or Google Cloud

- Experience with RPA tools (UiPath, Automation Anywhere)

- Familiarity with ITIL, Agile/Scrum, or Design Thinking

- CRM vendors, e.g Salesforce, Ms Dynamic etc…

What we offer

• Global Opportunities: Work in multi‑national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re‑skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well‑being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards.

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