Business Process Optimisation Specialist

Business Process Optimisation Specialist
Join to apply for the

Business Process Optimisation Specialist

role at

Generali Employee Benefits - GEB

The

Business Process Optimisation Specialist

plays a key role in the Data Governance, Automation & Process Optimization team, reporting into the Head of Data Governance, Automation and Process Optimization. The role focuses on driving end-to-end process excellence across the organisation by identifying inefficiencies, unifying fragmented workflows, and ensuring a centralised, accessible process library. The Specialist will act as a key partner to internal and external stakeholders, will work alongside the Business Process Optimization Manager, challenging the status quo, proposing innovative solutions, and supporting the delivery of defined implementations.

Main accountabilities (non-exhaustive list)

Support the end-to-end process optimisation strategy for GEB, ensuring alignment with business objectives and innovation priorities

Ensure uniqueness of each process and support the integration of parallel and overlapping processes into one streamlined and efficient approach

Maintain and govern a centralised process library, ensuring all as‑is and to‑be process maps are up to date, accessible, and version-controlled

Support the process improvement lifecycle, including as‑is definition, to‑be ideation, implementation prioritisation, and planning

Collaborate with cross‑functional teams to identify, design, and implement process improvements and automation opportunities

Translate business needs into actionable system requirements and oversee their implementation in collaboration with IT and development teams

Ensure compliance with regulatory, security, and data governance standards across all processes

Coordinate with business and testing teams to ensure all process‑related components are thoroughly validated and meet quality standards in line with GEB expectations

Facilitate workshops and stakeholder engagements to gather feedback, promote adoption, and drive change management

Act as a process unifier, proactively identifying and eliminating duplication, overlaps, or inconsistencies across business units

Challenge existing processes and stakeholder assumptions, promoting a culture of continuous improvement and innovation

The above list is not limitative and may be amended/adapted at any time by the Employer, at its own discretion, in accordance with the business needs.

Requirements

Proven experience in business process optimisation, ideally within digital platforms or enterprise systems

Excellent analytical and problem‑solving abilities, with a structured approach to identifying root causes and implementing solutions

Ability to translate complex business needs into clear technical requirements and vice versa

Skilled in Agile methodologies, backlog management, and iterative delivery

Strong interpersonal skills and the ability to build trust with stakeholders at all levels

Strong communication and facilitation skills, capable of engaging both technical and non‑technical audiences

Ability to challenge existing norms constructively and drive consensus among diverse stakeholders

Experience with process mapping tools (e.g. Lucidchart, Visio, or similar)

High level of autonomy, accountability, and a proactive mindset

Comfortable working in a fast‑paced, international environment with evolving priorities

Resilient with strong organisational skills and a high attention to detail

Team player with a collaborative mindset and openness to challenge and be challenged constructively

Master’s degree in business, engineering, information systems, or a related field

Minimum 3 years of experience in business analysis, process improvement, or product ownership roles

Understanding of employee benefits, reinsurance, client reporting or financial services processes is a plus

Certification in Lean Six Sigma, BPMN, or similar process improvement methodologies is a plus

Demonstrated ability to manage internal and external stakeholders under tight deadlines, with a focus on alignment, communication, and delivery

Familiarity with data governance, compliance, and security best practices

Willingness to travel occasionally as required by business needs

Fluent in English, any other language would be considered an asset

This is a permanent and full‑time position, based in

Assago

(close to Milan, Italy).

Company Profile
GEB is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, and operational excellence, GEB is built on an ecosystem of partnerships to support clients on their Environmental, Social & Governance journey. Its presence is truly global (127 countries) and reliable thanks to 136 trusted local Network Partners, who enable the provision of focused expertise and support to 298 Lifecycle Pooling coordinated multinational programmes, 324 other global solutions and 62 Captive programmes, with a premium volume of €1.643 billion (YE 2024 figures).

The GEB Business Service Centre (BSC) in Assago, Italy, is a service company that will be primarily focusing on providing services to our clients and network partners and support the overall division activity.

Seniority level
Associate

Employment type
Full‑time

Job function
General Business

Industries
Insurance

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