Villa Manager

Company DescriptionConstance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach,

we offer
a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

Job Description
The Villa Manager is responsible for the overall management, operation and guest experience of the resort's villas, ensuring that the highest standards of luxury, personalised service, guest satisfaction and operational excellence are consistently maintained. The position is responsible for leading the Villa team, overseeing villa operations from pre-arrival to departure, anticipating guest needs and ensuring seamless coordination between the Villa team and all supporting departments. The Villa Manager acts as the primary operational point of contact for villa guests, particularly VIPs and high-profile guests, and ensures that every aspect of the villa experience reflects the standards and values of a leading 5-star luxury resort. Duties and

Responsibilities:
Responsibilities and duties for this position shall include but not limited to the following areas and activities. At management discretion, direction may be given for tasks out side the scope of work described. Villa Operations
- Oversee the day-to-day operation of all assigned villas and ensure smooth and efficient service delivery.
- Ensure villas are maintained and presented according to luxury resort standards at all times.
- Conduct regular inspections of villas, guest areas, amenities and surrounding areas.
- Ensure proper coordination of villa preparation prior to guest arrival.
- Monitor villa readiness, cleanliness, maintenance, amenities and special arrangements.
- Ensure effective handover between shifts and continuity of service.
- Maintain close coordination with Housekeeping, Engineering, Food &amp, Beverage, Front Office, Security and other departments.
- Identify operational issues and ensure prompt corrective action.
- Monitor and control operational costs while maintaining service standards. Guest Experience &amp, Personalised Service
- Personally oversee the experience of VIP, repeat and special-occasion guests staying in the villas.
- Establish strong relationships with guests and anticipate their individual needs and preferences.
- Ensure personalised welcome, daily engagement and farewell experiences.
- Review guest profiles, preferences, special requests and previous stay history to enhance personalisation.
- Handle guest complaints and service recovery promptly, professionally and with appropriate empowerment.
- Follow up on guest feedback and ensure corrective actions are implemented.
- Maintain a visible and approachable presence within the villa operation.
- Create memorable experiences that exceed guest expectations. Pre-Arrival &amp, Arrival Management
- Review the daily villa arrival and departure list.
- Coordinate all VIP and special-arrival preparations with relevant departments.
- Ensure guest preferences, celebrations, dietary requirements and special requests are communicated and actioned.
- Conduct pre-arrival villa inspections for VIP and priority guests.
- Ensure all amenities, welcome arrangements and personalised touches are in place before arrival.
- Personally oversee the arrival experience of key villa guests where appropriate. People Management &amp, Leadership
- Lead, motivate and develop the Villa team to deliver exceptional service standards.
- Establish clear performance expectations and ensure team members understand their responsibilities.
- Conduct daily briefings and regular operational meetings.
- Coach team members on luxury service, guest engagement and problem-solving.
- Monitor attendance, grooming, punctuality, discipline and overall performance.
- Identify training and development needs and coordinate appropriate training.
- Conduct performance reviews and provide regular feedback.
- Promote teamwork, respect, accountability and a strong service culture.
- Ensure compliance with resort policies, procedures and standards.
- Support succession planning and development of future Villa team leaders. Interdepartmental Coordination
- Maintain excellent communication with all operational departments to ensure seamless villa service.
- Work closely with Front Office and Guest Relations regarding arrivals, departures, VIPs and guest movements.
- Coordinate closely with Housekeeping regarding villa cleanliness, turndown, amenities and special requirements.
- Liaise with Engineering regarding maintenance issues and preventative maintenance.
- Coordinate with Food &amp, Beverage regarding in-villa dining, private dining, celebrations and special events.
- Work with Security on guest safety, privacy and specific security requirements.
- Ensure all departments