Senior Quality Specialist F/M/X

Job Description
Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. As a leader in RDQ, you are a senior technical resource and internal expert in areas of critical importance to organization who regularly interacts with senior management. You apply your broad technical knowledge and in-depth knowledge of your technical specialty to identify, define and solve complex business problems. How you will contribute You will be the point of contact for multiple internal and external locations on quality related topics, ensuring products meet design, food safety and quality policy requirements. In this role, you will support R&D to design products, specifications and capabilities to bring consumer-inspired quality to life. To excel in this role, you will drive implementation of regional and global strategies; identify, report, monitor and direct corrective and preventive actions associated with quality KPIs, and partner with cross-functional internal and external business partners (R&D, regulatory, marketing and manufacturing) to meet our quality agenda. In addition, you will lead regional quality programs; share best practices among manufacturing sites through quality benchmarking; manage special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up to protect Mondelēz International and our consumers, and; be an ambassador, driving quality and sharing expertise with colleagues to ensure that quality improvement becomes an instinctive culture across the business. What you will bring
- Related experience in operations, quality and/or R&D
- Knowledge of quality systems (HACCP, ISO9001 and FSSC22000)
- Microbiology and food safety and sanitation experience
- Handling multiple tasks and prioritize
- Communication and leadership skills on cross-functional teams
- Statistical processes and problem-solving techniques
- Business acumen and influencing and negotiating You are an experienced leader in the Corporate Quality team. Your E2E mindset, deep quality and food safety knowledge, and technical expertise enable you to lead strategic programs to improve quality systems with efficiency and execute with excellence. You have a growth mindset that helps us identify ways to work with agility and reduce quality losses. You have passion for quality and food safety and curiosity to uncover new opportunities. You are interacting with other departments, product platforms, commercial and supply chain leaders (engineering, BD, marketing, sales, R&D). What you need to know about this position You will coordinate Quality and Food Safety activities, provide support, guidance and coaching to the Internal and External Manufacturing plants as well as Logistic and Warehouse teams to ensure that the Mondelez food safety standards, regulatory conformance and other quality related aspects are clearly understood and not compromised. You will conduct and report technical visits and HACCP reviews and provide advice in corrective actions. In partnership with relevant business functions, you will support Big Bets and other significant project activities ensuring that the CQV (Commissioning, Qualification, Verification) process is implemented appropriately and effectively, to guarantee the delivery of ‘consumer inspired quality’. You will provide expertise on the appropriate use of IL6S quality tools, whilst using the skill to identify and initiate projects within Integrated Supply Chain and R&D. You will support the business on evolving quality issues through regular monitoring of the consumer and customer complaints, root cause analysis and developing corrective action plan, in collaboration with Consumer Care, Sales and CS&L teams (Customers Services & Logistic Operation). You will identify, report, monitor and direct corrective and preventive actions associated with quality KPIs, and partner with cross-functional partners (R&D, regulatory, marketing and manufacturing) to meet Vision2030 Quality agenda. You will work proactively and cooperating with different business functions to ensure quality improvement and prevention become an instinctive culture across the business. You will continuously improve quality related knowledge, skills and understanding of personnel by conducting training programs and coaching. What extra ingredients you will bring
- Ability to analyse data, evaluate choices objectively, and deliver high-quality, workable solutions.
- Mental agility, a strong change-management mindset, resilience whilst managing tight timeframe.
- Action-oriented with robust influencing skills to foster collaboration and progress positive outcomes.
- Working knowledge of IL6S (Integrated Lean Six Sigma) tools, like Focus Improvement problem solving, statistical process controls, loss analysis.
- Understanding of End-to-End tools.
- Proven track record of leading cross-functional teams while demonstrating organizat