DCEO Cluster Manager

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online and continue to build and expand The Cloud this is your chance to make history. The Infrastructure Operations organization is looking for an extraordinary individual with proven and tested leadership and management skills as a leader in our facilities operations organization in Queretaro as a Data Center Engineering Operations (DCEO) Cluster Manager. A DCEO Cluster Manager is one of our most senior management roles in the data center environment. In this role you will be responsible for leading a large organization, managing Area Managers and/or Facility Managers who own data center facility infrastructure. The pace, scale, and growth of Amazon’s data center platform will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it. The ideal candidate for this role will have an understanding data center IT infrastructure, data center facilities infrastructure and understand how the two coexist. If this understanding is contextual you will be served well by your experience. If you are passionate about the Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for

Responsibilities

- Hiring, managing, and developing the operations management team including compute operations managers, engineering operations managers, logistics operations managers, and security operations managers.

- Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.

- Planning and executing the Infrastructure Operations component of new AWS data center build outs, new colo build‑outs, AWS data center expansions, and colo expansions, including server hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks.

- Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance, and change management.

- Vendor management of colocation data center services providers to meet or exceed contracted performance SLA’s.

- Safety, security, and availability incident response, incident management, and incident resolution.

- Continuous improvement of operational processes, procedures, methods, and tools.

Basic Qualifications

- Bachelor's degree in engineering, computer science, or a related field or equivalent experience.

- 5+ years of experience operating as a manager of managers.

- 10+ years of experience managing data center operations, facility engineering operations, critical environment facilities, datacenter build‑outs and scaling, or similar critical environment.

- 7+ years of experience with data center mechanical, electrical, and controls systems.

Preferred Qualifications

- Masters Degree in Engineering and Business Administration, or related fields.

- Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.

- Technical project manager or member of a project team for a new Data Center build out and start up.

- Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.

- Hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks.

- Operation and maintenance of mechanical, electrical, and controls systems for Amazon Data Centers to include preventive maintenance, corrective maintenance, and change management.

- Vendor management of colocation Data Center services providers to meet or exceed contracted performance SLA’s.

- Safety and availability incident response, incident management, and incident resolution.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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