Reservation Agent/ Consultant

5 giorni fa
Salerno, Italia Tempo pieno
Constance Lemuria, nestled in the heart of Praslin Island in Seychelles, offers a luxurious yet welcoming environment surrounded by pristine nature. Our strength lies in our dedicated team, united by a shared passion for service and excellence. At Lemuria, you’ll be part of a supportive, professional, and inspiring workplace where you can grow and thrive every day. We are seeking a professional and customer-focused Reservation Agent to join our team at Constance Lemuria, Seychelles. In this role, you will be the first point of contact for our guests, managing reservations and enquiries with warmth and efficiency. The successful candidate will play a vital role in ensuring seamless booking experiences whilst maintaining the highest standards of service excellence that define our luxury resort.
• Process guest reservations accurately through our reservation management system, ensuring all details are recorded correctly and promptly
• Respond to customer enquiries via telephone, email, and online channels in a friendly and professional manner
- Provide comprehensive information about accommodation options, facilities, services, and special packages available at the resort
• Handle modifications, cancellations, and special requests with empathy and problem-solving expertise
• Maintain detailed and organised reservation records and databases, ensuring data integrity at all times
• Identify opportunities to enhance guest experiences through upselling additional services and experiences
- Liaise effectively with other departments including housekeeping, food and beverage, and guest services to ensure seamless coordination
• Resolve booking discrepancies and customer concerns promptly and professionally
• Monitor reservation trends and communicate relevant information to management
• Adhere to company policies and procedures whilst maintaining confidentiality of guest information

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