AfterSales Senior Manager
1 settimana fa
Our valued client is a solid multinational company with over 8,000 employees worldwide, a leader in its sector, known for the production and sale of durable machinery, instrumental devices and related spare parts, with more than 8,000 employees and a turnover exceeding 1 billion.
Location: Northwest Milan (1
day of remote work per week)
Indicative package:
€65,000/€75,000 + MBO + company car
Responsibilities
MAIN
ACTIVITIES AND RESPONSIBILITIES
The Aftersales & Service
Manager will develop & execute the Service business while being responsible
for the Profit Center and all its resources.
•
Responsible for the Aftersales & Service
activities of the company in the Italian market
•
Measure performance and efficiency
based on KPIs
•
Ensure the execution of the Service activities and projects
in the company
•
Responsible for the approval of
technical suppliers
•
Support to branches
•
Monitor turnover of Service and spare
part sales
•
Ensure a high level of customer
satisfaction
•
Control of internal costs and
warranties
•
Pricing of service contracts
Your Profile
SKILLS AND REQUIREMENTS
•
Minimum of 6 years of relevant
professional experience in industrial sectors with a focus on the technical
department
•
Expertise in rentals and maintenance
contracts (knowledge of service costs, etc.)
•
Prior work experience in team
management
•
Must have ability to train and
motivate proving very good with communicational skills
•
Passionate and hard worker
•
Manage complexity and work volume,
problem solver
•
Target and results oriented
•
Customer centricity
•
Strategic thinking and acting
•
Bachelor's degree in engineering or
economies
•
Proficient with MS Office
•
Knowledge of CRM system
•
Advanced in English oral and written
«I candidati, nel rispetto del D.lgs. 198/2006, D.lgs. 215/2003 e D.lgs. 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679).
L'offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L'azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.»
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