Program Services Coordinator

Grand Circle Corporation

Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.

Grand Circle is currently seeking candidates for the following position:

Program Service Coordinator based in Rome Office for our French programs.

The successful candidate will be responsible to assist the Manger of Trip Leaders in managing Trip leaders who will be leading large and small group of American Travelers in pursuit of our company’s excellence goals.

Responsibilities include:

- Reporting directly to the Manager of Trip Leaders/Guides in our France office, Lyon
- Posting Job Advertisements
- Screening CVs
- Selecting potential online candidates/guides
- Assist the Manager of the Trip Leaders with Performance Management actions.
- Send Surveys from travelers to the Guides
- Organizing logistics with Hiring/Training/Kick off/Events
- Communicate to trip leaders throughout Newsletter
- Assisting Manager of Trip Leaders/Guides with yearly tours schedule assignment
- Assisting Trip Leaders/Guides for emergency with passengers
- Use of internal systems GERT, TABLEAU, LOTUS NOTES
- Liaise with Boston HQ for incentive and survey actions
- Quality data analysis & reports
- Tour Leader / Guides incentives review & follow-up
- Check quality results and keep track using Excel File
- Use of Excel file for administrative tasks

Requirements:

- French native or mother tongue is compulsory
- 2+ years’ experience in Travel & Tourism Business (Incoming Tour Operator Preferred)
- Fluent English written and spoken (Company official language: English)
- Good Knowledge of Microsoft Office package (especially Excel)
- Experience in working with computer databases
- Strong People Skills & Customer Care Oriented
- Self-starter who can respect deadlines and prioritize.
- Demonstrated success in making tough decisions and taking risks
- Passion for travel
- Proficiency with AI tools especially Copilot

What we offer:

- Vacation days per year + 3 personal days from the company
- Reimbursement of public transport with yearly max cap
- Incentive Bonus based on targeted results
- Merit increase based on performance
- Personal and Professional Growth – Available on request
- Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
- Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price
- We value diversity and encourage employees to be themselves.
- Strong Company Culture people oriented.
- Possibility to grow fast.
- Training Plan first 90 days
- Recognition and promotions based on tangible results.
- Performance Management
- Work with amazing people around the world
- Work for a company who gives you the opportunity to change people’s life.
- Dynamic, open, fast-paced environment.
- 1 year fix-term contract which can turn permanent.
- Friday homework.
- Flexible approach & great office environment.

Please forward your C.V. in English to: Sara Trombetti (strombetti@oattravel.com)

We will contact only those candidates who fulfill requirements above.

By applying to this ad you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes. If you have any queries or complaints, please contact us at the email address gdprinfo@oattravel.com