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Transportation Specialist I, SWA

2 giorni fa

Pisa, Italia Amazon A tempo pieno

About the Company

Amazon, a global leader in e-commerce and technology, is seeking a detail-oriented Transportation Representative Associate to join our dynamic logistics team.

Job Summary

The Transportation Representative Associate serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellence.

Daily Operations

- Monitor real-time tracking IDs for pending deliveries

- Coordinate with stations for shipment rescue operations

- Collect and communicate station feedback to shippers

- Process shipper requests for specific tracking IDs

- Generate and share performance reports

- Handle time-sensitive escalations

Required Qualifications

- Excellent communication skills, both written and verbal

- Strong time-management and organizational abilities

- Analytical mindset with problem-solving capabilities

- Proficiency in Microsoft Office Suite

- Ability to work in a fast-paced environment

- Strong attention to detail

Preferred Qualifications

- Previous experience in logistics or transportation

- Background in customer service or stakeholder management

- Experience with shipping/tracking systems

- Knowledge of supply chain operations

Skills & Competencies

- Professional communication

- Stakeholder management

- Problem-solving

- Time management

- Data analysis

- Process improvement

- Multi-tasking

- Escalation management

Work Environment

- Fast-paced, dynamic logistics environment

- May require flexible working hours

- Team-oriented atmosphere

Key Job Responsibilities

- Monitor and enhance delivery performance through active coordination with stations and shippers

- Manage real-time tracking of pending deliveries and implement rescue operations as needed

- Execute standard operational tasks based on shipper requests following established SOPs

- Facilitate clear communication channels between multiple stakeholdersGenerate and distribute regular performance reports

- Handle escalations through appropriate channels

- Identify trends and propose process improvements

- Maintain performance metrics at or above target levels

Basic Qualifications

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

- Experience with SQL

Preferred

- Experience with Excel

Accommodation Information

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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