Head of Workplace Services

Questa posizione è in Generali Italia Riassunto dell'opportunità da parte della Joinrs AI: Generali Italia cerca un Workplace Manager con esperienza per il suo sito di Milano. Il candidato ideale avrà competenze in Workplace Management, IT Service Management e Digital Workplace e guiderà la strategia, la governance e l’erogazione dei servizi digitali e infrastrutturali. Si richiede una solida esperienza in ambienti regolamentati e conoscenze di Microsoft 365, ITIL e soluzioni AI-enabled. L’offerta prevede un contratto CCNL Credito con una RAL di circa €60,000, smart working, welfare aziendale, formazione e altre benefit. Il processo di selezione sarà interamente gestito da Generali Italia. -
- Banca Generali (www.bancagenerali.com), Italy's leading private bank in financial planning and customer asset protection through a high-quality network of Financial Advisors, is looking for a Workplace Manager for its Milan site. Workplace management office overseas:
- Digital workplace governance (endpoints, collaboration tools, software assets).
- Workplace and meeting room technology management.
- Event technology support and delivery.
- Helpdesk and end-user support oversight.
- Definition of standards, policies, and operating processes.
- Continuous service improvement and business continuity management.
- Own the end-to-end Workplace Services strategy, governance and delivery for Head Office users and the Financial Advisor Network, ensuring service quality, operational efficiency, cost optimization and compliance with operating model.
- Define and continuously evolve the Digital Workplace service model, covering end-user devices, collaboration platforms, mobile services, support channels and employee experience.
- Lead service operations across incident, request, problem, change and demand management processes, ensuring high service reliability and user satisfaction.
- Manage external providers and strategic partners, overseeing service performance, contractual compliance, SLA/KPI achievement.
- Oversee the End User Computing and Digital Workplace ecosystem, ensuring service reliability, technology evolution and alignment with business needs.
- Own workplace asset and software lifecycle management, ensuring optimization of costs, licensing compliance, CMDB accuracy and audit readiness.
- Act as the primary IT partner for workplace-related business needs, translating strategic priorities into service enhancements and transformation initiatives.
- Drive workplace innovation and adoption of emerging technologies, including AI-enabled capabilities, automation and self-service solutions, to improve productivity and user experience. Experience and expertise:
- 5+ years of experience in Workplace Management, End User Computing, Digital Workplace or related IT Service Management roles.
- Experience managing workplace services in highly regulated environments, with awareness of security, compliance and audit requirements.
- Strong knowledge of Microsoft 365, endpoint management, collaboration platforms and Digital Workplace technologies.
- Solid understanding of ITSM processes, ITIL principles, service governance and operational excellence.
- Experience in vendor management, SLA/KPI governance, budget ownership, asset and software lifecycle management.
- Familiarity with AI-enabled workplace solutions (e.g. Microsoft Copilot, virtual agents and automation tools). Leadership & Personal

Skills:
- Strong ownership mindset, with the ability to manage services, priorities, risks and outcomes.
- Excellent stakeholder management, communication and executive reporting skills.
- Proven ability to lead suppliers and cross-functional teams, driving performance, accountability and continuous improvement.
- Strong problem-solving, decision-making and execution capabilities in complex environments.
- Results-oriented approach with focus on service quality, user experience and cost efficiency.
- Experience supporting distributed user populations, branch networks or Financial Advisor organizations.
- ITIL Foundation or equivalent IT Service Management certification.
- Familiarity with cloud-based workplace technologies, including Microsoft Azure, Entra ID and SaaS-based collaboration services.
- Familiarity with workplace security and compliance topics, including endpoint security, identity and access management, and regulatory requirements.

What we offer
- The position offers employment under the Italian National Collective Labour Agreement for the Credit Sector (CCNL Credito) and the Company Supplementary Agreement of Banca Generali.
- The starting gross annual salary is approximately €60,000. We also offer:
- Smart working and flexible

working hours
- Corporate welfare program
- Meal vouchers
- Supplementary health insurance and access to insurance coverage at preferential rates
- Wellbeing initiatives
- Training and development opportunities
- Access to learning platform Why Join Generali Joining Generali means bec