Learning Experience Manager

Constance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference.
- Training Delivery &amp, Facilitation
- Conduct engaging and effective training sessions (induction, skills-based, soft skills, etc.)
- Support ongoing training programs for all departments, including frontline and supervisory teams
- Deliver regular refreshers and upskill sessions to maintain service quality
- Identify training needs for each department from the Audit results
- Assists Departments in identifying training needs for their departments after discussion with the Human Resources Manager and respective Heads of Department
- Develops &amp, implements Departmental Training Systems
- Assists Heads of Department in producing training plans for each department
- Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis
- Maintains standard resort training equipment &amp, training library of resources
- Conducts Team Member Orientation/ BAC and develops induction plans for new team members joining the team
- Delivers briefings of all internal programs to Heads of Departments
- Compiles the hotel’s training budget &amp, monitors expenditure on a monthly basis
- Program Coordination
- Assist in planning the annual training calendar and schedule
- Coordinate logistics such as venue booking, materials, and participant communication
- Maintain accurate training records, attendance, and feedback
- Establishes &amp, maintains team member, supervisory and management records of training
- Reviews training policies, procedures &amp, recommends improvements to management
- Contributes towards regional activities related to employee development as directed by the HRM and the Senior Management from time to time
- Assists in the implementation at Team Member level of all the quality concepts introduced at the corporate level
- Conducts Train the Trainer program &amp, ensures that the process operates effectively.
- Prepares the Annual Training Plan and monitors its actualization
- Coordinates with the Constance Hospitality Training Centre on all external training activities
- Coordinates and ensure training actualisation for the resort interns. Conduct feedback sesssions during the internship period
- Training Development &amp, Content
- Support the creation or update of training manuals, presentations, and e-learning modules
- Localize global content where needed to suit the culture and operational environment
- Gather feedback to improve training materials and learner experience
- Research for current trends in learning and update training programs
- Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc
- Participates in developing &amp, implementing various training programs to meet identified needs &amp, ensure guest service quality, profit enhancement &amp, employee security/safety 4. Evaluation &amp, Reporting
- Collect post-training evaluations and assist in analyzing effectiveness
- Report on participation, feedback trends, and outcomes to the Training Manager
- Identify training gaps through observation or feedback and suggest improvements
- Prepares monthly, quarterly and annual reports, calendars &amp, briefs HRTDM on its status
- Conducts and evaluates all on-the-job training
- Compile and action on training feedback from EES, Monthly Trainer’s Meetin, Exit Questionnaires, Performance Management System, Succsion Planning and Audits
- Perform the ‘Manager on Duty’ shift
- Perform any other duties as assigned by Management 5. Support Learning Culture
- Promote continuous learning and development culture across the organization
- Encourage participation and engagement in training initiatives
- Assist with mentoring programs, cross-training, and internal development efforts
- Promotes training activties in social media platforms
- Coordinates on EVP programs (LinkedIn, Tiktok an dotehr social media platforms) 6. Career Development A. Learning Pathway Designer
- Collaborates with HR and department heads to identify the skills, knowledge, and competencies needed for career progression
- Designs structured training paths (e.g. beginner ? intermediate ? leadership level) that align with job and development goals B. Skills Gap Assessor
- Helps assess individual and team skill gaps through training needs analysis, performance data, or assessments
- Recommends targeted learning interventions to close those gaps C. Program Developer &amp, Curator
- Creates or sources relevant training programs, workshops, or certifications that support employees’ growth goals
- Ensures development options are accessible for different levels (e.g., new hires, emerging leaders