Shop Supervisor

WHAT YOU WILL DO As a Shop Supervisor, you will bring together people, service and sales to create an inspiring shopping experience onboard. You will lead your team by example, drive performance and turn every guest interaction into an opportunity to create value. Guest Experience & Team Leadership Create an engaging shopping experience through outstanding guest service. Inspire, coach and motivate your team to achieve great results. Lead by example, bringing our Culture Essentials to life every day. Sales & Performance Partner with the Shop Manager to drive sales and achieve financial targets. Strengthen product knowledge and sales skills through continuous coaching and feedback. Use guest insights and sales data to identify opportunities and improve performance. Leverage VIP events and guest profiles to maximize revenue and engagement. Store Operations Ensure smooth day-to-day store operations and high operational standards. Oversee administrative activities and ensure stores open and close on time. Safety & Team Culture Promote a safe, respectful and compliant working environment. Foster positive team relationships where everyone feels valued and supported. WHO YOU ARE Required: Secondary school diploma or higher Spoken English at B2 level 1–2 years of management experience in retail, in a fast-paced environment Experience in people management Good communication skills Curious, organized and determined Nice to have: Studies in retail or hospitality Knowledge of other languages Luxury guest experience

WHAT WE OFFER
Your contract Fixed-term, full-time, onboard — average duration 4–6 months Meals and accommodation included throughout your contract To that amount shall be added variable items, when applicable. Your life onboard: International experience combining travel, personal development Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner) Discounts on onboard restaurants and bars (with possible daily credit) Accommodation & services: assigned cabin (single or double) with bathroom Cabin cleaning + free laundry service (crew laundrette and uniforms) Package delivery service Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text Discounts on shops, products, hairdresser, and SPA Wellbeing & health: Free medical assistance onboard and ashore (when embarked) Welfare and wellbeing programs (sports, events, monthly activities) Leisure time: Access to gym, lounge, bar, pool, and solarium for crew Crew excursions + discounts on guest tours Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months) → Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/ Your growth Structured onboarding + welcome kit Mentorship program with a dedicated mentor Clear career path within your department Learning Officer for skills development and continuous improvement Development model to identify and promote talented individuals → Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/ WHY COSTA Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests. Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land. We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do. Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are. Bring your ambitions to life. Join us and discover our ocean of possibilities Additional Info Contract type: Fixed-term, full-time, onboard — average duration 4–6 months – CBA signed on 20.11.2020 for shipboard personnel employed by CSCS Salary range: Gross Annual salary starts from 12.849 Euro. To that amount shall be added variable items, when applicable. Further details will be provided on the first contact. Calculation of gross salary is done taking into consideration 8 months of employment in a calendar year. Application deadline: 30/01/2027 Time required to submit the application: approximately 3 minutes CV Format: PDF, Word or Image format in English or Italian (max 1