International technical service
7 giorni fa
About the Company
CIAS Elettronica S.r.l. is a 100% Italian company that has been designing advanced perimeter security solutions since 1974. Our systems are used worldwide in critical infrastructure such as airports, power plants, public facilities, and military sites. Renowned for technological innovation, CIAS is recognized globally for its highly reliable solutions and customer-focused approach.
The ideal candidate is a dynamic and independent professional with solid experience in technical service, excellent communication skills, a problem-solving mindset, and strong customer orientation.
This role combines technical support, post-sales consulting, technical training, and close collaboration with the sales team—becoming a true technical point of reference both internally and externally.
About the Role
Professional Requirements:
Several years of experience in a technical service or similar role
Excellent command of English, both written and spoken (mandatory)
Educational background in Electronics, Electrical Engineering, or IT
Proficiency with Microsoft Office, CRM systems, and technical applications
Strong technical troubleshooting and problem-solving skills
Willingness to travel (up to 25%, domestic and international)
Team player with the ability to work well under pressure Qualifications
Reliability and attention to detail
Flexibility and adaptability
Strong analytical and synthesis skills
Excellent communication and interpersonal skills
Customer-oriented mindset
Comfortable in multicultural environments Responsibilities
Provide technical support to customers remotely and on-site (installation, commissioning, maintenance, testing)
Perform technical diagnosis and troubleshooting on security systems
Deliver technical training (pre- and post-sales), both in-person and online
Offer technical support to internal sales teams (Italy and abroad)
Analyze technical specifications and international project tenders
Participate in trade shows, seminars, and technical events in support of the sales department
Work closely with R& D and Technical Marketing departments Role Objectives
Provide comprehensive technical assistance throughout the product lifecycle
Support the commercial team with technical expertise during promotional and negotiation phases
Act as a technical ambassador for CIAS in both national and international markets What We Offer
Performance-based incentives (e.g. bonuses based on Service revenue)
Supplementary health insurance (Fasi Open)
Ongoing technical and soft skills training programs
Hybrid work model, depending on operational needs
Opportunity to work with cutting-edge technologies in the security field
Involvement in challenging, high-level international projects
Professional development and career growth in a fast-paced, innovative environment
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