Operations Manager
3 settimane fa
Drive Excellence in Technical Services
MongoDB is seeking an Operations Specialist to join our Technical Services team. As an Operations Specialist, you will play a critical role in driving excellence and efficiency in our delivery of technical support services to our worldwide customer base.
Key Responsibilities:
- Collaborate with the Technical Services leadership team to develop and enact new programs to better serve our customers and colleagues.
- Manage and arrange a global workforce to ensure 24/7 support availability for MongoDB customers.
- Execute our existing policies, processes, and systems smoothly and create, update, and maintain efficient operations and processes.
- Automate for scale and proactively and reactively remove roadblocks.
- Enable Technical Services to delight MongoDB customers and partners by promoting and exemplifying excellence in our delivery of post-sales services.
Requirements:
- Bachelor's degree or equivalent work experience.
- 2-3 years of relevant operations management experience.
- Understanding of the objectives of an enterprise software services team and technical aptitude for solving operations issues with sophisticated, scalable, systems-based solutions.
- Customer-service oriented with excellent written and oral communication skills, follow-through and problem-solving abilities coupled with a customer-centric perspective and approach.
- Able to break strategic initiatives down into tactical next steps and drive cross-functional execution on them.
- Exceptional operational analysis and cross-group collaboration skills.
What We Offer:
- A supportive and enriching culture for everyone.
- Employee affinity groups.
- Fertility assistance and a generous parental leave policy.
- Opportunities for personal growth and business impact.
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunity employer.
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