Field Service Engineer
4 settimane fa
This role is a field-based position that requires the ability to work independently and effectively manage customer relationships. The successful candidate will be responsible for installing, troubleshooting, servicing, and maintaining equipment at customer sites, primarily in the Toscana - Emilia Romagna region.
Your Key Responsibilities:- Build credibility and trust with customers through proactive customer visits.
- Provide timely and regular communications to customers and internal stakeholders regarding customer and equipment issues.
- Demonstrate a sense of urgency to identify and resolve customer issues, following the appropriate escalation process.
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.
- Manage company assets effectively in accordance with established Philips processes and guidelines.
- Independently resolve equipment and customer issues.
- BA Degree or High School graduate or vocational certification in electronics, biomedical equipment servicing/engineering, or equivalent combination of education and experience in the electronics industry.
- 2-3 years of experience in a biomedical environment in the technical service segment.
- Strong organizational skills, self-discipline, and the ability to work independently.
- Ability to effectively operate in a team-driven environment to achieve assigned goals and objectives.
- Ability to adapt to changing work requirements in a complex, fast-paced environment.
- Oral and written communication skills in English and Italian.
We are a health technology company that believes every human matters. We are committed to providing quality healthcare to everyone, everywhere. If you're interested in this role and have many, but not all, of the required experiences, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
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