Desktop Support Specialist
4 settimane fa
Job Title: Desktop Support Specialist
Job Description:
At Euc Techs, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing day-to-day local and remote desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
The ideal candidate will have a minimum of 2 years' experience in Windows Desktop support and possess excellent analytical, troubleshooting, and problem-solving skills. Additionally, they will have the ability to multi-task, effectively determine priorities, and meet SLA's. Excellent communication, relationship-building, and internal customer service skills are also essential.
Responsibilities and Functions:
Provide first/second-level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Have basic knowledge of Mac operating system to support Apple PC users.
Install, upgrade, support, and troubleshoot for printers, computer hardware.
Perform general preventative maintenance tasks on computers, laptops, printers.
Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Candidate Required Minimum Qualifications and Skills:
Bachelor Degree or equivalent in Computer Science or related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 18 months' years of IT experience.
Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting, and problem-solving skills.
Proven ability to multi-task, effectively determine priorities, and meet SLA's.
Excellent communication, relationship-building, and internal customer service skills.
Apply Now:
Apply now to join our team and take the first step towards a rewarding career as a Desktop Support Specialist at Euc Techs.
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