Field Operations Specialist
7 giorni fa
We are seeking an experienced Aftersales Field Manager to join our team at QJMOTOR Italy. The successful candidate will be responsible for managing the assistance network, providing operational support, and developing training programs for dealers' staff.
Main Responsibilities
- Manage the dealer network to ensure high levels of service quality, customer satisfaction, and sales objectives are met.
- Analyze processes and define strategies to improve operational efficiency and quality of service in assistance centers.
- Develop and implement training programs for dealers' technical and administrative staff.
- Monitor key performance indicators (KPIs) relating to post-sales and provide regular reports and proposals for action to achieve company objectives.
- Foster strong relationships with the dealer network and the company, promoting effective communication and collaboration.
Key Requirements
- At least 10 years of experience in similar roles in the automotive sector.
- Excellent technical knowledge of mechanics/electronics and diagnosis applied to the motorcycle, as well as after-sales processes and management of the assistance network.
- Strong analytical and problem-solving skills, with the ability to interpret data and use tools such as Excel or specific management software.
- Excellent communication, negotiation, and relationship management skills with external partners.
- Ability to travel within the assigned territory.
- Good knowledge of English is mandatory.
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