Key Performance Indicator Analyst

13 ore fa


Roma, Lazio, Italia MioDottore A tempo pieno

About MioDottore


MioDottore is Italy's number 1 online portal for booking appointments with medical professionals.


Our platform attracts over 1 million patients monthly and lists almost 200,000 medical professionals on our website.


We are a subsidiary of DocPlanner.com, operating in 15 countries around the world.



About the Role


The Sales Operations Analyst is responsible for monitoring our organization's data quality and actual performance of expected tasks within daily operations.


Key responsibilities include tracking business results, monitoring production KPIs and cleaning data issues when they arise in relation to our CRM.


Reporting directly to the Sales Excellence Manager, the Sales Operations Analyst tasks include:



  • Create automations related to sales operations processes to ensure maximal effectiveness and operational perfection
  • Supervise KPIs, metrics and performance of local teams and provide useful insights for team leaders and managers to improve productivity in all possible areas
  • Rethink processes, detect bottlenecks, and be in constant pursuit of improvements of automations, KPIs, and tools to increase efficiency
  • Liaise with the Data Quality team to develop new tools enabling a smoother running of operations
  • Liaise with global team to align processes with other countries
  • Be the operational enabler to ensure leads are assigned and contacted promptly


Requirements


At least 6 months of working experience in Business Operations


Fluent in English


Knowledge of Hubspot and/or Salesforce


Knowledge of GSuite


Excellent team working, interpersonal and communication skills


Proven analytical, evaluative, and problem-solving abilities


Benefits


Participation in our Stock Option plan


Smart working


And also:



  • Work in a scale up atmosphere
  • Significant opportunity for professional growth
  • A chance to make a dent in the universe
  • Autonomy and impact on what you do
  • An opportunity to learn from great, experienced people with successes in their fields
  • Work to change people's lives for better



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