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Director of Strategic Operations

1 settimana fa

Milano, Lombardia, Italia ProPosition Management Search A tempo pieno

The Head of Operations and Delivery will play a key role in the success of delivering vision benefits to partners and individuals. This position is responsible for scaling up the operations of this venture while driving quality service, financial performance, process improvement, efficiency, and client satisfaction.

Key Responsibilities:
  • Provides senior level leadership and oversight to the overall insurance and benefit operations function
  • Builds, organizes, coordinates, and integrates multiple functions involved in operational effectiveness including claims, implementation, plan set-up, membership, client services, and data management
  • Responsible for the development of appropriate processes systems talent development reporting analysis billing services and financial performance of the operations function

This role requires excellent organizational and project management skills with the ability to achieve strategic objectives and manage a budget. The ideal candidate will be able to work effectively and engage with diverse groups of people at all levels and define an effective process workflow and systems design capable of developing measurable metrics to track progress.