Technical Support Specialist

7 giorni fa


Milano, Lombardia, Italia Excis Compliance A tempo pieno

**About Excis Compliance**

We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide top-notch day-to-day local and remote desktop support.

Key Responsibilities:

  • Resolve technical challenges with hardware, software, and applications, documenting everything in our ticketing system.
  • Take ownership of customer issues, ensuring they're resolved quickly and efficiently.
  • Apply your skills to provide fault resolution across our suite of approved applications.
  • Collaborate with vendors to tackle even the trickiest AV issues.

Requirements:

  • Solid technical skills: Deep understanding of Windows 7/10 and Microsoft Office 365.
  • Proficiency in Active Directory and GPOs.
  • Hands-on experience with PC hardware troubleshooting and repair.
  • Experience with enterprise anti-virus solutions and helpdesk ticketing systems.
  • Exceptional communication, relationship-building, and customer service skills.


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