Customer Service Relations Officer
1 mese fa
Job Summary: We are looking for a highly skilled Customer Service Relations Officer to join our team at Headquarters.
Key Responsibilities:
- Provide high-quality customer service to prospects and customers through various channels.
- Manage organizational aspects, understand customer needs, and apply qualitative standards to stimulate relationship development.
- Track and monitor activities and results, and proactively minimize information and tool gaps to improve service offered.
- Find effective solutions to manage complaints or disservices, demonstrating the value of the company and creating a climate of trust to retain customer loyalty.
Requirements:
- Fluency in English, Italian, and French.
- At least 3 years of experience in customer service, with a strong focus on the phone channel (inbound and outbound).
- Strong analytical, communication, and listening skills, with a strong sales and problem-solving approach.
- Able to work under pressure and have a good knowledge of Excel and PowerPoint, as well as CRM tools (Salesforce experience is a plus).
- Previous experience in the luxury/fashion industry is a plus.
About Us:
Istituto Marangoni is a leading international educational group in the luxury and fashion industry, with a strong heritage and commitment to providing high-quality education. We offer a dynamic and enthusiastic environment where our team members are empowered to lead their work and make a real impact.
Why Join Us?
As a member of our team, you will have the opportunity to grow professionally within an international organization, work with a multicultural team, and contribute to enhancing young talents across the world. You will be part of a committed team of industry experts who will support and inspire you while turning you into a young professional.
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