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Customer Service Team Lead Coordinator
1 settimana fa
This position will lead the Customer Service Team, ensuring a reliable and professional customer care throughout the entire process.
The role involves managing standard order administration, exception management, and customer complaints. The team leader must be in constant search for Process Optimization and Customer Service Level Improvement.
The successful candidate will perform standard order processing tasks (80% of the role) as well as Customer Service Team lead and coordination (20% of the role).
Key Responsibilities:- Team Management: Define and Monitor objectives, Ensuring the training and integration of new employees
- Optimization of Customer Service Process, particularly through the deployment of EDI with customers and the optimal use of SAP
- Being the preferred point of contact for all Customer Service topics both internally and externally
What You Can Expect:
- Develop and implement customer service strategies to drive business growth
- Analyze customer feedback and make recommendations for process improvements
- Manage third-party logistics activities and prioritize tasks
