Lead Ambassador

Job Title: Lead Ambassador - Maintenance Manager

Job Summary:

We are seeking a highly skilled and experienced Maintenance Manager to join our team at Sofitel Auckland Viaduct Harbour. As a Lead Ambassador, you will be responsible for leading and managing the Maintenance department, ensuring the protection and maintenance of owner investment, safety, and comfort of guests during their stay.

Key Responsibilities:

• Leading and managing the Maintenance department and ensuring the protection and maintenance of owner investment, safety, and comfort of guests during their stay.
• Working alongside internal and external stakeholders, including contractors, and maintaining positive relationships.
• Assisting in the day-to-day operation of the maintenance requirements of the hotel.
• Supervising maintenance and repairs, both planned and ad hoc, for the hotel.
• Liaising with other departments in matters dealing with environment control, fire, health, and safety.
• Keeping up-to-date records on the repair and maintenance of plant and equipment.
• Completing daily rounds to sign off any relevant section of the Maintenance Manuals.
• Being available to carry out emergency maintenance work outside of normal working hours, as required.
• Maintaining records of repair work and daily checks as required by local Council, Government, and Manufacturer specifications.
• Liaising with the General Manager regarding the use of contractors within the Hotel, controlling expenditure, and ensuring work is to the standard required by the Company and manufacturer specifications.
• Recording meter readings and liaising with the General Manager regarding options to improve energy management and conservation.

Requirements:

• 5+ years' experience as a Maintenance Manager or Chief Engineer, ideally from a luxury 5-star hotel environment.
• Trade qualified electrician/Electrical license is preferred but not essential.
• Working knowledge of building compliance, risk management, and a passion for environmental sustainability.
• Be a hands-on leader - This is not an admin-based role.
• Ability to problem-solve effectively, logically, and resourcefully.
• Ability to be on call for after-hour emergencies.
• Experience with luxury properties would be highly advantageous.
• Past experience with rostering, people management, and financial planning.
• Valid Full NZ driver's license.
• Experience in a leadership role within a Hotel and collaborating with business stakeholders.
• Strategic thinker with the ability to predict future needs.
• Have the ability to adapt to shifting priorities and align activities to meet organizational goals.
• Strong presentation skills.
• High degree of self-awareness with demonstrated aptitude for self-improvement.

What We Offer:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn
• Work Your Way - Flexibility to ensure a work-life balance
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food Beverage + Accommodation Worldwide
• Meals on shift parking onsite
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program