Director of Customer Engagement
4 giorni fa
We are looking for a highly experienced Director of Customer Engagement to join our team at Microsoft. This role is critical to the success of our customers, and we need someone who is passionate about delivering exceptional customer experiences.
The ideal candidate will be a strategic thinker with a deep understanding of customer needs and market trends. They will have a proven track record of developing and executing customer engagement strategies that drive growth and customer satisfaction.
This role requires excellent leadership and communication skills, with the ability to work closely with cross-functional teams to develop and implement customer engagement strategies. The ideal candidate will also have experience managing customer escalations, leading IT programs and projects, and empowering teams to ensure customers get best value from their Microsoft technology investments.
Responsibilities include developing and executing customer engagement strategies, building strong relationships with customers and internal stakeholders, and driving growth and expansion opportunities. The candidate will also be responsible for ensuring long-term commitment through executive partnerships and customer success engagement frameworks.
Qualifications include a Bachelor's or Master's degree in Business, Computer Science, or related field, along with 10+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience. Project Management Institute (PMI) or equivalent certification and Prosci or equivalent certification are also required.
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