Customer Service Liaison

4 giorni fa


Rho, Lombardia, Italia Sealed Air Corporation A tempo pieno
About the Role

We are seeking a highly skilled Customer Service Partner to join our team in Equipment South EMEA. As a key link between internal and external clients, you will ensure the correct, timely, and accurate information flow between these parties.

Key Responsibilities
  • Act as a liaison between internal and external clients to facilitate seamless communication and information exchange.
  • Provide timely and accurate support to customers via phone, addressing their queries and concerns.
  • Utilize your English language skills to communicate effectively with customers and internal stakeholders.
  • Manage claims and resolve issues efficiently, ensuring customer satisfaction.
  • Coordinate with internal teams to ensure timely delivery of spare parts, services, and equipment.
  • Prepare and manage domestic and export deliveries, ensuring compliance with regulatory requirements.
  • Work with various ERP systems, including SAP and Service Max, to manage inventory, orders, and purchases.
Requirements
  • Commercial or technical background with a strong understanding of business operations.
  • Flexible and resilient, with excellent teamwork and communication skills.
  • Good knowledge of Office 365 and ability to learn new systems quickly.

Sealed Air is committed to fostering a culture of continuous growth and career progression. We prioritize talent development and provide equal employment opportunities to all applicants and employees, without regard to protected status.


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