After Sales Technical Support Specialist

4 settimane fa


Bologna, Emilia-Romagna, Italia Alstom A tempo pieno

We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions.

Purpose of the Job

The main purpose of the role is to provide technical support to maintenance activities on Railway Signalling Systems operated by Alstom domestic and international Customers.

Responsibilities and Accountabilities

The person will be responsible for:

  • system performance monitoring;
  • execution and supervision of HW and SW system upgrade;
  • technical expertise with product engineering in case of unknown bug or unknown behaviour;
  • providing Customer feedback in order to improve products and meet Customer's needs;
  • providing training to Customer maintenance staff;
  • definition and implementation of Maintenance and technical assistance plans;
  • coordination and support to maintenance technicians on field;
  • providing support to Service organization in the definition of maintenance strategy in tenders and offers;
  • cooperation with product engineering in the definition of maintainability requirements during the product's design phase.

The position also includes the availability to perform activities outside of the Firenze Alstom site and to be part of the team that support by remote H24 the customer maintenance team.

Requirements

Degree in Electronics Engineering or equivalent.

Degree in Mathematics/Physics will be also considered.

Technical competencies:

  • Knowledge of electronic design principle and methodology
  • Basic knowledge of the most common operating systems
  • Basic knowledge of the most common net protocols (TCP/IP, ...)
  • Capability to interpret electric drawings and schemes
  • Capability to use test tools (oscilloscope, wave generator, multimeter, etc...) will be a plus
  • Knowledge of railways signalling systems and principles will be a plus

Experience

At least two years of experience on Electronic/Electromechanical company as on site or remote technical assistance is desirable.

New graduates will be evaluated.

Languages:

  • Italian: excellent level written and spoken
  • English: good level written and spoken

Job location:

We can hire in our Sites of Bologna or Florence.



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