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Operations Associate, Milan

2 mesi fa

Milano, Lombardia, Italia Lime A tempo pieno
About the Role:

Lime is seeking a highly skilled and experienced Operations Associate to join our Milan team. As a key member of our operations team, you will be responsible for enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local support to our riders.

Key Responsibilities:
  • Manage the deployment and retrieval of our shared electric vehicles, ensuring a safe and efficient operation.
  • Develop and implement processes to drive operational excellence within the warehouse, including inventory management and supply chain optimization.
  • Collaborate with cross-functional teams to identify expansion opportunities within the region and develop strategies to achieve them.
  • Monitor and analyze key performance indicators (KPIs) to measure the profitability, revenue, and operational performance of the market.
  • Provide complaint management and customer incident investigation support, ensuring a high level of customer satisfaction.
  • Partner with the local Government Relations representative to manage key legal, regulatory, and safety issues.
  • Maintain positive relationships with customers, regulators, city officials, employees, and Lime management.
Requirements:
  • Fluent verbal and written English and Italian language skills.
  • 1-3 years of professional work experience, preferably in an operations role.
  • Experience leading teams or groups is a plus.
  • Demonstrated expertise with the Milan region and ability to anticipate operational needs and challenges within this area.
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
  • Familiarity with Excel and Google Sheets, with the ability to navigate and draw inference from data.
  • Excellent communication and stakeholder management skills.
About Lime:

Lime is a global leader in the shared electric vehicle industry, with a mission to build a future where transportation is shared, affordable, and carbon-free. We're committed to creating a positive impact on the environment and our communities, and we're looking for talented individuals who share our vision.

As a Lime employee, you'll have access to a range of benefits, including competitive salaries, performance-based annual bonuses, and pre-IPO equity. You'll also have the opportunity to work with a diverse and talented team, and to contribute to a company that's making a real difference in the world.