Technical Support Specialist for Automation

3 settimane fa


Monza, Lombardia, Italia Beckman Coulter Diagnostics A tempo pieno
Job Summary

The Technical Support Specialist for Automation will provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

Key Responsibilities
  • Provide second-level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation systems.
  • Support our field team (FSE, FAS) to maintain, install, validate laboratory systems in the field.
  • Advise the team in more relevant and critical technical issues ensuring strong customer satisfaction, retention rate, and warranty conversion.
  • Utilize critical thinking to resolve appropriate action to rapidly repair instrumentation.
  • Ensure the growth of the Field Service Engineers 'Technical Know-How' managing the flow of the technical information between the European and BU to the local team.
Requirements
  • Associate degree (prefer technical, biomedical, robotic, automation or related) or at least some equivalent demonstrated experience.
  • Fluent in English and Italian verbal and written enough to attend and provide trainings and participate in discussion forums and international meetings.
  • Willing to work different shifts/flexible hours as business needs and ability to travel and provide service in whole country as well as periodic travel to other European countries and overnight travel.
  • Strong leadership skills and interpersonal relationship.


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