Luxury Brand Team Leader

21 ore fa


Napoli, Campania, Italia Luxury Goods Italia S.p.A A tempo pieno

About Us

Luxury Goods Italia S.p.A is a renowned luxury brand dedicated to delivering exceptional customer experiences.

As a Team Manager, you will play a pivotal role in driving store performance and achieving targets while focusing on team development and management.

With a strong retail background and excellent relationship-building skills, you will inspire your team to provide exceptional service culture and client experience, embodying the Gucci Ambassador by promoting its values.

Responsibilities:

  • Foster a positive and professional team environment that encourages trust, integrity, and superior performance standards, leading by example.
  • Provide ongoing support and feedback to client advisors to ensure their development, motivation, and sense of belonging.
  • Conduct regular performance conversations to discuss results and develop action plans.
  • Participate in attracting, recruiting, and onboarding a high-performing team.
  • Partner with Store Manager and Human Resources for employee relations issues to ensure effective resolution.

Client Focus:

  • Lead the team in executing superior client experience, ensuring a hospitality mindset within the team.
  • Develop a client engagement mindset to build long-lasting relationships with clients.
  • Collaborate with the store team to execute clientelling activities, developing actions to reach goals and KPIs.

Product Knowledge:

  • Monitor category performance and propose action plans to reach targets.
  • Partner with Merchandising to provide effective feedback on products, stock situation, and specific requests for the store.
  • Collaborate with VM to maximize category potential while maintaining store image according to guidelines.

Compensation and Benefits:

The estimated salary range for this position is between €60,000 - €80,000 per annum, based on industry standards and the company's requirements. Additionally, we offer a comprehensive benefits package including medical insurance, retirement savings plan, and paid time off.

About the Role:

This is a full-time position working 40 hours per week. The ideal candidate should have a strong passion for the luxury retail industry and excellent leadership skills. If you are a motivated and results-driven individual who can deliver exceptional results, we encourage you to apply.



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