Technical Expert 4 Stroke Specialist

5 giorni fa

Trieste, Friuli Venezia Giulia, Italia Wärtsilä A tempo pieno
Job Title: Technical Expert 4 Stroke

We are seeking a highly skilled Technical Expert 4 Stroke to join our team at Wärtsilä. As a Technical Expert 4 Stroke, you will be responsible for providing technical support to our customers and internal stakeholders on Wärtsilä 4 stroke engines and their control systems.

Key Responsibilities:
  • Manage complex technical and operating problems of the customer and internal stakeholders to reach quality with on-time support and to ensure customer satisfaction.
  • Participate in customer and/or vendor meetings as an engine expert, when complex technical matters are handled.
  • Perform troubleshooting and technical field investigations and screening of field service reporting.
  • Visit sites when deeper product, system and/or performance analysis is needed.
  • Analyse field experience and customer feedback data to improve the products and solutions as well as operation and maintenance of the installation.
  • Make complex analysis with adequate conclusions and recommendations (reports).
  • Be responsible for handling Technical Requests received from customers.
Requirements:
  • A safety-first mind-set
  • Bachelor degree in Mechanical engineering or equivalent education
  • Motivation and genuine interest to work with 4-stroke engines
  • A high level of mechanical and automation experience with Wärtsilä engines. Experience with non-Wärtsilä engines is a strong plus
  • Experience in a service support role especially with Wärtsilä products (field service /engineering)
  • A true team player with a proactive approach and technical reporting skills who engages and collaborates with others to deliver results
  • You are a strong communicator with good organizational and analytical skills
  • Positive mindset and open to learning new things
  • Customer focused with a service minded attitude
  • Fluent in written and spoken English and the local language of your location (French, Italian, Spanish or Greek)
  • You are willing to travel occasionally.
About Wärtsilä:

At Wärtsilä, we value diversity and are committed to supporting an inclusive work community. We believe in continuous learning and teamwork, and our community has your back when it comes to development opportunities – so you can develop beyond your potential. We put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

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