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Field Service Technician

4 settimane fa

Castel Bolognese, Emilia-Romagna, Italia ATS Automation A tempo pieno
Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at ATS Automation. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers.

Responsibilities:
  • Provide technical support and maintenance services to customers at their premises;
  • Service, maintain, repair, test, and calibrate complex equipment with minimal supervision;
  • Report issues to customers and provide solutions;
  • Support requests from customers or partners.
Key Qualifications:
  • Five years of industrial technical experience with a mechanical or electrical emphasis;
  • Training courses on handling service over the phone or remotely;
  • Excellent problem-solving skills and attention to detail;
  • Strong communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • Proficiency in MS Office Suite and FUSION company enterprise system.
Technical Skills:
  • Hands-on experience with troubleshooting and repairing machinery;
  • Ability to interpret and read electrical and mechanical drawings, manufacturer guidelines, reference manuals, and instruction guides;
  • Experience working with suppliers to resolve technical issues at customer sites;
  • Practiced technical competences (electrical and mechanical) on equipment produced and installed;
  • Practiced validation competences with reporting according to legislation on equipment produced and installed.
Language Skills:
  • Good/great knowledge of English, both written and spoken;
Experience:
  • From 2 to 5 years of experience as a travelling technician or with remote technical service.