Environmental Service Coordinator
18 ore fa
About Us
At Vert Environmental @ Fullerton, we're committed to providing an exceptional experience to our customers. As a full-service environmental testing and consulting company servicing Southern California, we offer growth and long-term opportunities for careers with benefits in a bulletproof industry.
Your Role
We're seeking an enthusiastic and highly motivated customer service representative with administrative experience to join our team as an Environmental Service Coordinator - Customer Experience Specialist. This role will provide an excellent opportunity for career growth and development in a fast-paced work environment.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Schedule field jobs with technicians, clients, and homeowners while ensuring seamless communication and coordination
- Provide exceptional customer service and maintain client relations through regular follow-ups and proactive issue resolution
- Prepare and gain work authorizations while assisting with billing information for clients and insurance companies
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries while identifying common customer issues and bringing them to the attention of the team
- Ensure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
Qualifications:
- Customer service experience required with dispatching or scheduling experience a plus
- Detailed oriented and able to work at a fast pace
- Must live within daily driving distance of the office
- Previous work in a customer-facing position is essential
- Must have graduated high school, received a G.E.D., or equivalent
- Display strong communication skills, active listening skills, and personal skills
Compensation:
$50,000 - $55,000 per year based on experience
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