Cloud Infrastructure Support Specialist

19 ore fa


Milano, Lombardia, Italia Amazon A tempo pieno

About the Role: As a Cloud Infrastructure Support Specialist, you will be responsible for troubleshooting and resolving a range of datacenter infrastructure issues. This includes hardware, fiber, networking, and related problems. You will work as part of the Data Center Operations (DCO) team to oversee the operation and maintenance of IT infrastructure and hardware for data centers in AWS Cloud regions.

Responsibilities:

  • Safety: You will maintain the highest safety standards and encourage a world-class safety culture within the team.
  • Data Center Operations: Your responsibilities include diagnosing hardware and network problems, performing root cause analysis, and manual handling and lifting of equipment as needed.
  • Availability: You may work rotating shifts, including nights and weekends, to maintain the 24/7 data center environment.

Requirements:

  • Basics: A high school diploma or equivalent is required, along with experience in computer hardware troubleshooting and repair.
  • Fluency: Fluency in English is essential for this role.

Preferred Qualifications:

  • Experience: Previous experience dealing effectively with customers during problem resolution and operating under pressure is desirable.
  • Education: A bachelor's degree in information technology or computer science is preferred.
  • Skills: Basic knowledge of Linux and experience with network protocols are also beneficial.

Compensation and Benefits: As an Amazon employee, you can expect a competitive salary of approximately $$85,000 per year, depending on location and experience. In addition to your base salary, you may also be eligible for bonuses, stock awards, and comprehensive benefits, including medical, dental, and vision insurance, as well as a 401(k) plan.



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