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Technical Solutions Director

7 giorni fa

Milano, Lombardia, Italia Concentric Recruitment A tempo pieno

**Job Title:** Technical Solutions Director

Description:

The Technical Solutions Director will lead internal and external project teams to ensure the successful customization of a cloud-based platform solution for customers across the EMEA region. This role focuses on empowering teams, aligning with business priorities, and delivering high-quality solutions in a fast-paced environment.

The leader will oversee technical operations during implementation, ensuring the success of system integration and SaaS customization projects.

Key Responsibilities:

  • Lead, mentor, and develop internal technical teams while managing external contractors across EMEA.
  • Identify training needs and implement buddy programs for knowledge-sharing and team growth.
  • Empower teams to develop expertise to meet customer expectations and overcome challenges.
  • Ensure consistent resource availability and develop backup strategies for peak periods.
  • Oversee dynamic resource allocation, balancing internal staff and external contractors.
  • Establish governance frameworks to maintain technical consistency and quality.
  • Ensure adherence to methodologies (e.g., TODO/TA) for quality documentation and execution.
  • Oversee project deliverables to align with customer requirements and internal standards.
  • Provide leadership and technical expertise for high-priority projects, particularly those requiring system integration and SaaS customization.
  • Participate in customer-facing discussions to address implementation challenges and risks.
  • Lead efforts to resolve escalated technical issues and intervene for complex projects.
  • Collaborate with Delivery Managers to align technical deliverables with project timelines.
  • Partner with Solution Consultants, PMs, and CSMs to address customer-specific needs.
  • Act as a trusted technical advisor, ensuring alignment of expectations and project outcomes.
  • Introduce innovative tools, processes, and best practices to enhance efficiency and delivery quality.
  • Use feedback from customers and teams to refine processes and improve outcomes.