Service Delivery Manager

1 settimana fa


Turin, Piemonte, Italia 3260 IN.S.A. Iniziative Telematiche per i Servizi Applicativi -S.p.A. A tempo pieno

About the Role

The Service Manager will be the primary contact for everything related to the delivery and management of requested services. This includes maintaining a proactive relationship with the Client through regular alignments either in person or via call. You will act as the primary interface between the Client and the Sales/Pre-Sales teams and will serve as the first level of escalation for project or Application Maintenance (AM) issues.

Key Responsibilities

  • Maintain a proactive relationship with the Client through regular alignments.
  • Act as the primary interface between the Client and the Sales/Pre-Sales teams.
  • Serve as the first level of escalation for project or Application Maintenance (AM) issues.
  • Directly involved in severity 1 problems and interventions.
  • Monitor and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Requirements

  • Ability to prepare and update service-level agreements (SLAs).
  • Natural determination and predisposition to achieve objectives.
  • Knowledge of project management strategies based on PMI principles.
  • Excellent skills in implementing mediation strategies even in critical situations.
  • Assertiveness in communication.
  • Problem-solving skills.
  • Ability to analyze an issue even without having full control of the relevant application domain.

Preferred Skills and Experience

  • Degree in Economics, Engineering, or Computer Science.
  • Degree in Communication Sciences or similar fields, provided accompanied by relevant work experience.
  • Experience in the banking sector is considered a plus.
  • Good knowledge of English, with a minimum level of B2-C1 required.
  • ITIL certification at a minimum foundation level.

About Us

3260 IN.S.A. Iniziative Telematiche per i Servizi Applicativi -S.p.A. is a company that designs, builds, manages, and modernizes mission-critical technology systems. We are committed to creating a workplace where all employees can find and provide support and advice. We welcome people of all cultures, backgrounds, and experiences.


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