Customer Experience Liaison

2 giorni fa


Napoli, Campania, Italia Modus Closing A tempo pieno

About Modus Closing

Modus Closing, a leading real estate company, revolutionizes the industry with its cutting-edge platform empowering agents to deliver exceptional service. As an Agent Experience Coordinator, you are the first point of contact for customers, ensuring a seamless experience.

Your Role

We're seeking a highly skilled Customer Experience Liaison to oversee office management, maintain standards, and support a small roster of customers with everything from understanding our tools to assisting with marketing requests.

Key Responsibilities

  • Serve as the face of the office, welcoming guests, managing mail distribution, and facilitating in-office event setup.
  • Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings.
  • Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
  • Partner with the National Onboarding team on facilitation of onboarding processes for new customers.
  • Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.

Requirements

  • 1-2 years of previous experience in customer service, office management, hospitality, or operations.
  • Previous experience in real estate is a plus.
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.

Benefits

  • A competitive salary range of $45,000 - $65,000 per year, depending on experience.
  • Participation in our incentive programs (which may include bonuses).
  • Paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Culture

At Modus Closing, we believe everyone deserves to find their place in the world—a place where they feel like they belong, where they can be themselves, and thrive. Our collaborative, energetic culture is grounded in our principles and commitment to diversity, equity, inclusion, growth, and mobility.



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