Customer Support Associate

1 settimana fa


Bardi, Emilia-Romagna, Italia Ubiquicom A tempo pieno
Your Mission

As a Customer Support Associate at Ubiquicom, you will play a crucial role in providing second-level support to our partners, ensuring they get the most out of our innovative hardware and software products. You will collaborate with our team to create support activity reports and technical documentation, while also updating and maintaining our existing documentation based on customer feedback and product user experiences.

You will work closely with our technical teams to suggest improvements, optimize our products, and support test phases. If you're passionate about cutting-edge technology and tackling real business problems, this is an excellent opportunity for you.

Your Profile
  • High School Diploma
  • Driving license and ability to travel occasionally
  • Interest in new technologies and curiosity towards new products
  • Flexibility and ability to adapt
  • Propensity for technical support activities, patience, and empathy
  • Analysis and problem-solving skills
  • Ability to prioritize activities
  • Propensity to optimize and improve current processes
Nice to Have
  • Basic troubleshooting skills
  • Basic electrotechnical and/or electronic skills
  • Basic skills on databases
  • Basic networking skills
  • Basic knowledge of Microsoft applications and operating systems
About Ubiquicom

Ubiquicom is a young and dynamic company based in Milan and Rende, Italy. We're an award-winning technology company specializing in the design and development of innovative products and solutions for the positioning and tracking of people and assets in unconventional contexts.

We provide end-user companies, System Integrators, and Independent Software Vendors with the most advanced Real Time Location Systems (RTLS) technology.



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