Beauty Consultant
1 mese fa
Unlock Your Potential in Prestige Beauty
At The Estée Lauder Companies, we're seeking a talented Beauty Advisor to join our team. As a key player in our global success, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.
About the Role
You'll be the expert in our brands, providing personalized shopping experiences and promoting new products to encourage sales and customer engagement. Your expertise will help customers navigate the vast universe of beauty, unlocking their inner radiance and unleashing confidence and self-expression.
Key Responsibilities
- Fulfill clients' expectations and deliver exceptional customer service in-store and online.
- Demonstrate in-depth knowledge of our brands and products.
- Manage sales related to all categories in-store for a cross-selling customer experience.
- Focus on achieving and exceeding individual and team targets.
- Reach CRM objectives and increase customer loyalty.
- Resolve customer problems and complaints efficiently.
- Organize visual merchandising materials and prepare shelves according to ELC guidelines.
Requirements
- High School Diploma and/or specific certifications in the beauty industry.
- Previous retail industry/guest services experience (preferably within beauty).
- High touch level of service, providing personalized recommendations and building customer relationships.
- Strong interest in the beauty industry, especially luxury cosmetics.
- Collaborative attitude with coworkers to achieve sales goals.
- Fluency in Italian, English is considered a plus.
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