Customer Service Representative

10 ore fa


Milano, Lombardia, Italia Marriott International, Inc A tempo pieno
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team as a Hotel Reservations Agent. In this role, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

About the Role

This is a full-time position working in a remote environment. As a Customer Service Representative, you will:

  • Process reservation requests, changes, and cancellations with accuracy and efficiency
  • Determine appropriate room types based on guest needs and availability
  • Verify room availability and rates
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests

You will also be responsible for maintaining confidentiality of proprietary information, protecting company assets, and ensuring uniform and personal appearance are clean and professional at all times.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent education
  • No related work experience is required, but a strong background in customer service is essential

You will also need to have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Benefits

As a valued member of our team, you will enjoy a range of benefits including:

  • A competitive salary of $55,000 per annum
  • The opportunity to work for a leading hospitality company with a global reputation
  • A dynamic and supportive work environment that encourages teamwork and collaboration

Estimated Salary: $55,000 per annum.



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