IT Specialist

Job Title: IT Specialist - Onboard Systems Expert

Techyon is a leading recruitment agency specializing in the search and selection of senior IT professionals for the luxury hospitality industry. We are currently seeking an experienced IT Specialist to join our client's team in Roma.

Key Responsibilities:

• Monitor and maintain onboard computer systems, including servers, workstations, and peripherals;
• Diagnose and resolve technical issues promptly to minimize disruptions;
• Collaborate with Accor Tech and external vendors for hardware repairs and upgrades;
• Manage the onboard network infrastructure, ensuring stable connectivity for passengers;
• Configure and troubleshoot routers, switches, and access points;
• Implement security protocols to safeguard sensitive data;
• Provide technical support to passengers and staff for IT-related queries;
• Assist with setting up and configuring devices (laptops, tablets, smartphones) for onboard use;
• Conduct training sessions for staff on IT procedures and best practices;
• Implement data security measures to protect passenger information and sensitive data;
• Regularly back up critical systems and data to prevent data loss;
• Ensure compliance with privacy regulations and industry standards;
• Install, update, and maintain software applications used onboard (property management system, point-of-sale system, entertainment system, etc.);
• Troubleshoot software issues and coordinate with Accor Tech and vendors for software updates;
• Work closely with other departments (operations, food & beverage, engineering) to ensure smooth operations;
• Align IT services with onboard services (entertainment, dining);
• Be prepared to address IT emergencies promptly;
• Coordinate with relevant personnel to minimize disruptions.

Requirements:

• A minimum of 2-4 years proven experience in IT support, preferably in a luxury hospitality or transportation setting;
• Familiarity with reservation systems, point-of-sale software, and onboard entertainment systems;
• Strong problem-solving skills and attention to detail;
• Excellent communication, problem-solving, decision-making abilities, and customer service skills;
• Italian and English essential.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field;
• Third language.

Location: Roma