Client Delivery Specialist

2 settimane fa

Milano, Lombardia, Italia Corsearch A tempo pieno
About the Role

We are seeking a highly skilled and motivated Brand Protection Client Coordinator to join our team at Corsearch. As a key member of our team, you will play a critical role in delivering exceptional service to our clients and driving business growth.

Key Responsibilities
  • Support the day-to-day management of clients' accounts, ensuring seamless communication and timely resolution of issues.
  • Build and maintain strong relationships with clients, providing exceptional customer satisfaction and driving loyalty.
  • Conduct project analysis and monthly reporting, identifying trends and areas for improvement.
  • Coach and train analysts to meet clients' expectations, ensuring high-quality service delivery.
  • Work independently and collaboratively with team members worldwide, leveraging expertise and best practices.
  • Enforce intellectual property infringements, including counterfeits, copyright, trademark, and design infringement.
  • Develop relationships with platforms, hosts, registrars, and other third parties to improve efficiency in dealing with takedown requests.
  • Identify new and innovative ways to better protect client interests, driving business growth and revenue.
  • Collaborate with Client Managers to ensure highest quality of service, driving business success.
Requirements
  • Ability to work alone and collaboratively within a team environment.
  • Fluent in English.
  • Excellent skills in internet tools and basic technology behind the tools.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Previous knowledge of Brand Protection or Intellectual Property is highly desirable.
About Corsearch

Corsearch is a mission-led company driven by a passion for making the world better and safer for our brand customers and their consumers. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

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